Terms & Conditions

Welcome to Prime Industry Solutions. These Terms & Conditions govern your access to and use of our website, as well as any purchase of products or services from us. By browsing our site, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. Scope of Agreement

These Terms & Conditions apply to all visitors, users, customers, vendors, and any other parties who access or use the website of Prime Industry Solutions. If you do not agree with any part of these Terms, you should not use this website or our services.

2. Eligibility and Acceptable Use

By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a legal guardian. You agree not to use our website or products for any illegal, unauthorized, fraudulent, or harmful activities, including but not limited to violating applicable laws, infringing intellectual property rights, transmitting malicious code, or attempting to interfere with the operation or security of the site.

3. Account Registration and Security

To access certain features or place orders, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are fully responsible for all activity that occurs under your account. Prime Industry Solutions reserves the right to suspend or terminate accounts that provide inaccurate information or violate these Terms.

4. Professional Use and Product Suitability

Prime Industry Solutions supplies medical equipment, spa and wellness furniture, dental technology, and industry grade furnishings primarily for professional, commercial, or institutional use. It is your responsibility to ensure that any product you purchase is appropriate for your specific application, environment, and jurisdiction. We do not provide medical, dental, or professional advice, and our content is for general informational purposes only. You agree to consult qualified professionals where required and to comply with any applicable regulations, licensing, and safety requirements.

5. Product Information and Accuracy

We strive to present product information, specifications, and images as accurately as possible. However, we do not warrant that descriptions, dimensions, colors, or other content on the site are error free, complete, or current. Due to screen and device variations, actual colors and finishes may differ from what you see online. All product information is provided for general guidance and should not be the sole basis for critical decisions without additional verification.

6. Pricing, Taxes, and Availability

All prices displayed on our website are in US dollars unless otherwise noted. Prices, promotions, and product availability are subject to change at any time without notice. Applicable taxes, fees, and shipping charges will be calculated and displayed at checkout based on the information you provide. We reserve the right to correct any pricing or typographical errors and to cancel or adjust orders affected by such errors before or after order submission.

7. Order Placement, Acceptance, and Payment

By placing an order, you are making an offer to purchase the selected products under these Terms & Conditions. Receipt of an order confirmation email does not constitute acceptance of your order by Prime Industry Solutions. We reserve the right to accept, decline, or cancel any order at our discretion, including but not limited to cases of product unavailability, suspected fraud, incorrect pricing, or incomplete information. You agree to provide valid payment details and authorize us or our payment processors to charge the full order amount, including applicable taxes and shipping.

8. Shipping, Delivery, and Risk of Loss

We arrange shipment of products to the shipping address you provide during checkout. Estimated delivery times and shipping methods are for convenience only and are not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier, unless otherwise required by law. You are responsible for inspecting shipments upon arrival and promptly reporting any visible damage or discrepancies according to our shipping and claims procedures.

9. Returns, Refunds, and Cancellations

Prime Industry Solutions aims to ensure a transparent and fair return experience in line with best ecommerce practices and applicable regulations. Returns, refunds, exchanges, and order cancellations are handled in accordance with our separate Return & Refund Policy, which explains eligibility, timeframes, condition requirements, and any applicable restocking or shipping fees. By placing an order, you acknowledge and agree to the terms set out in that policy. Where required by law, you may have additional rights that cannot be limited by contract.

10. Third Party Services and Links

Our website may provide access to third party tools, payment gateways, logistics partners, or external websites. These are provided on an as is and as available basis. Prime Industry Solutions does not control, endorse, or assume responsibility for any third party content, products, or services and is not liable for any damages or losses arising from their use. You are encouraged to review the terms, policies, and privacy practices of any third party before interacting with them.

11. User Reviews, Feedback, and Submissions

If you submit reviews, comments, questions, or other content, you agree that such material will not be unlawful, abusive, defamatory, invasive of privacy, infringing on intellectual property, or otherwise objectionable. By submitting content, you grant Prime Industry Solutions a non exclusive, royalty free, worldwide license to use, reproduce, modify, publish, translate, and display such content in any media for business purposes. We may, but are not obligated to, monitor, edit, or remove content that we consider inappropriate or in violation of these Terms.

12. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, icons, images, product descriptions, and layout, is owned or licensed by Prime Industry Solutions and protected by applicable intellectual property laws. You may access and use the site for personal or internal business purposes only. You may not reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the site without prior written permission from Prime Industry Solutions.

13. Prohibited Activities

In addition to other restrictions set out in these Terms, you are prohibited from:

• Using the site for any unlawful, fraudulent, or misleading purpose
• Violating any international, federal, state, or local laws or regulations
• Infringing upon or violating our intellectual property rights or the rights of others
• Uploading or transmitting viruses, malware, or any destructive code
• Collecting or tracking the personal information of others without consent
• Interfering with or circumventing the security features of the website or any related systems

We reserve the right to suspend or terminate your access to the site if we suspect or determine that you have engaged in any prohibited activity.

14. Disclaimer of Warranties

Except where expressly stated otherwise or required by law, the website and all content, products, and services are provided on an as is and as available basis without warranties of any kind, either express or implied. Prime Industry Solutions does not warrant that the site will be uninterrupted, secure, error free, or free of harmful components. To the fullest extent permitted by law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non infringement.

15. Limitation of Liability

To the maximum extent permitted by law, Prime Industry Solutions, its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the website or purchase of products. Our total aggregate liability for any claim relating to the site, products, or these Terms shall not exceed the amount you actually paid to Prime Industry Solutions for the specific order giving rise to the claim, unless otherwise required by applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Prime Industry Solutions and its officers, employees, and agents from and against all claims, demands, losses, liabilities, damages, costs, and expenses, including reasonable attorneys fees, arising out of or related to your breach of these Terms, your violation of any law or third party rights, or your misuse of the website or products.

17. Compliance With Laws and Export

You are responsible for ensuring that your use of our products and services complies with all applicable local, state, national, and international laws and regulations, including but not limited to health and safety standards and export control laws. You may not purchase or use products from Prime Industry Solutions in any jurisdiction where such purchase or use is prohibited.

18. Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising out of or relating to your use of the website or purchase of products shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles. You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Illinois, and you consent to the personal jurisdiction of such courts.

19. Changes to the Website and Terms

Prime Industry Solutions may update, modify, or discontinue any part of the website, products, or services at any time. We may also revise these Terms & Conditions from time to time. The latest version will always be posted on this page with an updated effective date. Your continued use of the website after any changes are posted constitutes your acceptance of the revised Terms.

20. Contact Information

If you have any questions about these Terms & Conditions, your order, or our policies, please contact us using the information below:

Prime Industry Solutions
Email: support@primeindustrysolutions.com
Phone: +1 (224) 601-4697

Thank you for choosing Prime Industry Solutions. We are committed to providing transparent information, reliable service, and quality equipment that supports your real world needs.