Refund Policy

At Prime Industry Solutions, your satisfaction matters to us. Once a return has been properly authorized, received, and inspected, this Refund Policy outlines how refunds are issued and what you can expect throughout the process.

How Refunds Are Issued

After your returned item arrives at our facility, it undergoes a standard inspection to confirm eligibility. When the return is approved, we will issue a refund to the original payment method used at checkout.

Refunds are typically processed within 5–10 business days from the date your return passes inspection. You will receive an email notification once your refund has been initiated. Please note that individual bank or credit card processing times may cause additional delays before the funds appear in your account.

What’s Refundable

Approved refunds apply to the product purchase price only. Shipping charges, handling fees, service fees, and upgraded delivery options (if applicable) are non-refundable. If the returned product is received in a condition that is used, incomplete, damaged, or missing components, a restocking fee may be deducted from the total refund amount at our discretion.

Where to Start

Refunds can only be processed after a return has been officially approved. If you have not yet initiated a return, please review our Return & Exchange Policy for detailed instructions on how to begin the process.

Missing or Delayed Refund?

If you have received confirmation that your refund was issued but the funds have not appeared after 15 business days, we recommend the following steps:

• Check your bank or card statement for pending or newly posted credits
• Contact your financial institution to confirm their processing timelines
• If additional assistance is needed, contact our support team to verify refund status

Need Help?

If you have questions about refunds, return eligibility, or the status of an existing request, our support team is here to help.

Email: support@primeindustrysolutions.com
Phone: +1 (224) 601-4697

We appreciate your trust in Prime Industry Solutions and remain committed to providing a smooth, transparent, and professional experience every step of the way.