Shipping Policy
Shipping Policy
At Prime Industry Solutions, we understand that dependable delivery is critical when purchasing professional medical equipment, spa furnishings, dental technology, and industrial-grade systems. This Shipping Policy outlines our processing timelines, transit expectations, freight procedures, and international shipping terms so you know what to expect from checkout to delivery.
1. Order Processing & Fulfillment
Order cut off time is 2:00 PM CST.
All orders are processed within 3-7 business days (Monday through Friday, excluding federal holidays).
Processing includes order verification, quality checks, packaging, and preparation for carrier pickup. During periods of high demand or if additional verification is required, processing times may be extended. If delays occur, our team will notify you promptly via email or phone.
2. Estimated Delivery Timeframes
Total delivery time consists of Processing Time (3-7 business days) plus Carrier Transit Time (varies by shipment type).
Estimated Total Delivery Windows
- Small Parcel U.S. Orders: 6-14 business days
- Freight U.S. Orders: 8-17 business days
- Canada Orders: 8-19 business days (including customs processing)
Delivery times are estimates and may vary depending on destination, weather conditions, and carrier scheduling.
3. Shipping Methods & Transit Times
A. United States – Small Parcel Shipping
Orders shipped via UPS, FedEx, or similar ground carriers typically arrive within 3-7 business days after shipment, depending on destination.
Tracking information will be provided once the order leaves our warehouse. We offer free standard shipping within the continental United States.
B. United States – Freight (LTL) Shipments
Large, heavy, or oversized equipment ships via Less-Than-Truckload (LTL) freight carriers.
Transit Time: Typically 5-10 business days after shipment, depending on location and carrier scheduling.
Freight deliveries:
- Are typically curbside delivery
- Require a scheduled appointment
- Require an adult signature upon delivery
The carrier will contact you directly to schedule a delivery window.
Liftgate service is available when required and must be selected at checkout or arranged prior to shipment.
C. Shipping to Canada
We ship to most Canadian provinces.
Processing Time: 3-7 business days
Transit Time: Typically 5-12 business days after shipment
Delivery timelines may vary due to customs clearance procedures, which are outside our control.
Customers are responsible for import duties, customs brokerage fees, and applicable taxes. These charges are not included in product pricing or shipping fees.
4. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
If you need to modify your address, contact us immediately at support@primeindustrysolutions.com or +1 (224) 601-4697.
If an order ships to an incorrect address provided by the customer, additional fees for rerouting, redelivery, or restocking may apply. Prime Industry Solutions is not responsible for delays or loss due to inaccurate shipping details.
5. Tracking & Delivery Confirmation
Once your order ships, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to update in the carrier’s system.
For freight shipments, tracking may be provided separately along with delivery scheduling communication.
6. Freight Delivery Responsibilities
For freight shipments, customers must:
- Ensure someone is available to receive and sign for the shipment
- Inspect all packages before signing the delivery receipt
- Note any visible damage on the carrier paperwork before signing
Failure to document damage at the time of delivery may limit the ability to file a damage claim.
7. Lost, Delayed, or Stolen Packages
Prime Industry Solutions is not responsible for packages marked as delivered by the carrier but reported missing.
If a package appears lost or delayed, we recommend:
- Check your property thoroughly
- Confirm with neighbors or building management
- Contact the carrier directly
If additional assistance is needed, our support team is available to help facilitate communication with the carrier.
8. Partial Shipments & Backorders
Orders containing multiple items may ship separately based on warehouse location or availability.
Backordered items will ship as soon as they become available. If you prefer a split shipment for in-stock items, please contact us before fulfillment.
9. Returns & Exchanges
Most items may be returned within 30 days of delivery, provided they are unused and in original packaging. All returns require prior authorization.
Please refer to our Return & Exchange Policy for full eligibility details and instructions.
10. International Duties & Import Fees
For shipments outside the United States, including Canada, customers are responsible for any customs duties, VAT or GST/HST, brokerage fees, and import taxes. These charges are assessed by your local government and are not controlled by Prime Industry Solutions.
11. Shipping Policy Agreement
By placing an order on primeindustrysolutions.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.
12. Need Assistance?
If you have questions about shipping timelines, freight delivery requirements, tracking, or special arrangements, our team is ready to help.
Email: support@primeindustrysolutions.com
Phone: +1 (224) 601-4697
Prime Industry Solutions is committed to delivering professional equipment with clarity, reliability, and transparency.